Job Description

Emergency Services Dispatcher I

Salary Range: N/A

Position Salary: 4,388.00 USD Monthly

Location: Police Department Headquarters

Civil Service or Non Civil Service: Civil Service

Job Summary: Under immediate supervision, learns to dispatch Police, Fire and emergency medical personnel and equipment; actively participates in dispatch training courses; performs related learning and testing activities, and participates in field training exercises to fully develop dispatching skills with the assistance of higher-level dispatchers to perform a variety of emergency communication duties; and performs other related duties as required.

Examples of Duties:

• Attends radio dispatcher entry level training and receives instruction in various phases of emergency communication in a wide variety of subject matters;
• Participates in a Radio Dispatcher Training Program under the direct supervision of a designated certified dispatch trainer and performs a variety of emergency communication duties;
• Performs a variety of emergency communication duties with the assistance of experienced radio dispatch personnel;
• Receives telephonic communication from the public seeking police, fire, medical and other requests for emergency assistance;
• Elicits relevant/accurate information and facts necessary to ensure required emergency personnel are assigned to the request for services;
• Assigns via telephonic and/or radio transmission call for service for police, fire, medical and other County, State, or Federal agencies as required;
• Provides information to the public regarding police matters and direct inquiries to the proper police personnel;
• Classifies and codes criminal and non-criminal cases;
• Receives case data from reporting personnel and enters same into various computerized teleprocessing terminals;
• Makes vehicle and missing persons inquiries into the computer system;
• Maintains and updates logs of abandoned and towed vehicles, missing and wanted persons, and other miscellaneous bulletins and reports;
• Performs a variety of difficult clerical duties in the communications center; and
• Performs other related duties as required.

Minimum Qualifications:

Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and

• one (1) year of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.

Qualifying Clerical Experience: Work experience which involved the performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment including computers, Microsoft Office, and other technologies.

This position includes additional compensation to promote retention: $52,656 Base Compensation +$9,000 Retention Differential This differential is based on current labor market conditions and is negotiated annually and may be reduced if an employee works less than a full month. $61,656 Total Compensation $5,138.00 Monthly $61,656.00 Annually

For additional details about the job and information on minimum qualification substitutions, if any, click here.

Work Shift/ Schedule: 7 days/week operation; shift work (United States of America)

Equal Opportunity Employer It is the policy of the County of Kaua?i that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378. Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic/sexual violence victim status, or any other basis covered by state or federal laws governing non-discrimination

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