Job Description

We are working with a well known, established organization in the commercial roofing industry who is looking to hire a Service Director role to their team to lead the growth and day-to-day operations.

This role is pivotal in driving strategic initiatives that will evolve the division into a stand-alone entity, delivering relationship-centered service with long-term value to business owners and property managers.

The role would pay between $100,000 - $120,000, based on experience and would offer bonus potential, health benefits, 401K and other benefits.

Job Responsibilities:

Operations & Execution

• Oversee daily service operations, including scheduling, dispatch, work order tracking, and fleet/equipment management
• Monitor job progress, team productivity, safety, and service quality in real time
• Ensure accurate field reports, customer documentation, and compliance with safety standards

Team Leadership

• Recruit, train, and manage technicians and support staff
• Set clear expectations, coach for performance, and foster a culture of accountability and improvement
• Lead team meetings and promote engagement and professional growth

Client Relations

• Serve as primary contact for commercial clients, ensuring clear communication and satisfaction
• Resolve client concerns quickly and professionally
• Strengthen long-term partnerships with property managers and key accounts

Strategy & Growth

• Collaborate with leadership to expand services, improve systems, and grow division revenue
• Identify market opportunities and align service offerings with client asset goals

Financial Oversight

• Manage budget, track labor and materials costs, and analyze profitability of service jobs
• Provide regular reporting and forecasting to executive leadership

Brand Representation

• Represent the company at client meetings, industry events, and networking functions
• Support service-focused messaging and marketing initiatives

Qualifications:

• 6+ years of service operations in a leadership capacity (construction, retail, restaurant or similar fast-paced industry preferred)
• Strong leadership, communication, and client service skills
• Ability to lead in a fast-paced, customer-focused environment

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