Job Description

GENERAL SUMMARY:

As a Computer Operator this position will be responsible for monitoring the activities of a large-scale data center. His or her responsibilities will range from performing first response to system failures/problems to investigating and resolving operational issues across a variety of computing environments including online and batch applications. This position may include off shift hours, weekends, and holidays.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Take predetermined corrective action to restore service for HFHS clients. Restart jobs, restore files, recreate reports, and resolve system issues. Process third party remittance files via Web or Intranet connections Monitor work schedules to help ensure timely completion of batch jobs. Process visitors to the Data Center to safeguard the integrity of data/equipment. Review and install modifications to the environment following established Change Management standards and practices. Configure Microsoft Print Server queues for HFHS clients. Configure LRS Output Management for Epic EMR software. Triage all printing issues and take corrective action or refer as needed. Review Internet bandwidth usage for compliance to HFHS policies and standards Create formal recommendations for process improvements. Writes, maintains, and publishes operational documentation.

EDUCATION/EXPERIENCE REQUIRED:

High School Diploma or G.E.D. equivalent required. Ability to work nights, weekends, and holidays when required. Associates Degree (IT related field) preferred. Three plus (3+) years of IT experience preferred. Microsoft Print Server experience preferred. LRS Enterprise Output Server experience preferred. ITIL certifications preferred. LRS/Microsoft Print Server Software preferred. WCC (AutoSys) Software preferred. IBM JCL, Utilities and supporting third party software preferred. UNIX and Windows commands and Utilities preferred. Additional Information Organization: Corporate Services Department: Infras Operations Shift: Evening Job Union Code: Not Applicable Henry Ford Health System

Job Tags

Holiday work, Full time, Shift work, Night shift, Afternoon shift,

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