The Charter Coordinator is responsible for managing, scheduling, approving, and creating work assignments related to charter and field trip requests. The role requires adherence to payroll policies regarding overtime hours, and Department of Transportation (DOT) work restrictions. Responsibilities include processing field trip and charter business orders through online platforms, email, or phone; entering and managing trip details using the company’s proprietary system and related software; assigning and posting charter trips in compliance with Company policies; planning efficient routes using modern GPS mapping tools and ensuring timely driver coverage; communicating trip details clearly to drivers and dispatchers; generating real-time trip and performance reports for management using cloud-based data systems; providing exceptional customer service, including communicating with clients, invoicing, and tracking payments; performing administrative duties such as drafting communications, generating reports, and managing digital and physical files; fostering compliance with company policies, including sustainability and safety initiatives; and contributing to process improvements by leveraging technology for operational efficiency. Job requirements include a high school diploma or equivalent (associate’s or bachelor’s degree preferred), 3–5 years of experience in a customer service or transportation-related role, strong customer service, problem-solving, and interpersonal skills, proficiency with modern productivity tools including Microsoft 365 and CRM platforms, familiarity with online scheduling systems, GPS mapping tools, and cloud-based software preferred, at least one year of experience in field trip driving preferred, strong verbal and written communication skills with professional telephone and email etiquette, ability to adapt quickly to new technologies and tools, and being highly organized and capable of working independently or as part of a team. Additional requirements include working knowledge of digital dispatching systems and two-way communication devices, familiarity with regulations, company policies, and guidelines related to transportation and scheduling, and ability to learn new software, company procedures, and geographic regions quickly. DS Bus Lines is a family-oriented company focusing on family, respect, service, and safety, committed to diversity and inclusion, and prohibits discrimination and harassment of any kind.
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