Job Description Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms. Serving physicians, medical professionals, and patients in over 6,000 hospitals across 121 countries, we’re transforming healthcare to improve the lives of patients everywhere. We employ over 2,000 people in 25 locations worldwide. Our close-knit teams are made up of talented, curious, and authentic individuals working together toward a common goal. Together, we’re dedicated to making an impact. Sound like you? Join and grow with us. Job Description Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services, increasing the frequency and quality of IGS (Image Guided Surgery) product usage. Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery to maximize efficiency and usage. Lead installations and establish functionality at new and existing customer sites. Educate and train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical, and IT staff, on the use of surgical products and services. Utilize engineering expertise to contribute to quality improvement processes by recommending product modifications. Act as the primary customer liaison, maintaining site visits and regular contact, assessing satisfaction and usage levels, and working to increase revenue through service contracts, spare/wear parts, upgrades, etc. Strategize with the regional Account Manager to evaluate customer opportunities and open sales projects. Resolve product issues through detailed analysis and engineering expertise. Stay updated on new developments regarding Brainlab and competitive products via ongoing training and research. Attend surgical continuing education annually and maintain product knowledge. Promote surgical products and services at trade shows. Maximize customer satisfaction. Perform other duties as required. Travel 50% or more. Qualifications B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or equivalent experience. 1-3 years of experience in a technical support role in healthcare. 1-2 years of minimum customer service experience. Knowledge of surgical procedures, anatomy, and medical terminology. Proficient in Microsoft Office applications. Self-motivated, detail-oriented, with a proven ability to make independent decisions. Additional Information We offer a business casual environment, competitive compensation including medical, dental, life, LTD, STD, and 401k benefits, and more. Visit us at: Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. COVID-19 vaccination, including boosters if applicable, is required for onsite positions, with exemptions where legally allowed. We participate in E-Verify. For more information, click here . For the EEO Law Poster, click here . If you need assistance or a reasonable accommodation during the application or recruiting process, please contact us.hr@brainlab.com . #J-18808-Ljbffr ZipRecruiter
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